Frequently Asked Questions (FAQ)

Here you’ll find answers to the most common questions about The Enchanted Horse, our zodiac horse collection, and our personalised products.

What is The Enchanted Horse?

The Enchanted Horse is an online boutique and gallery specialising in zodiac horse-inspired art, décor, and personalised gifts. Our products combine astrology with equestrian spirit, creating unique keepsakes and everyday treasures.

What products do you offer?

We offer a growing collection of zodiac mugs, t-shirts, posters, and personalised gifts, along with limited-edition horse artwork and décor.

Do you offer personalised items?

Yes. Many of our zodiac mugs, t-shirts, and posters can be customised with names, dates, or messages to create a one-of-a-kind gift.

Where do you ship?

We ship worldwide through trusted print partners. Delivery times vary by region — please see our Shipping & Delivery Policy for details.

How long does shipping take?

Production takes 2–5 business days, followed by shipping:
- UK & EU: 5–7 business days
- USA & Canada: 7–10 business days
- Rest of the World: 10–12 business days

What payment methods do you accept?

We accept all major credit/debit cards and PayPal.

What is your return policy?

Because all products are made-to-order, we cannot accept returns for wrong size, colour, or change of mind.
If your item arrives faulty, damaged, or misprinted, please contact us within 14 days — see our Returns & Refunds Policy.

Can I cancel or change my order?

You have 24 hours after purchase to request changes (size, spelling, colour, address). After this, your order enters production and cannot be modified.

Can I track my order?

Yes. Once your order ships, you’ll receive a tracking link by email.

Do you offer wholesale or bulk discounts?

Yes. Please contact us for wholesale pricing on bulk orders.

Do you have a physical store?

No, we are an online-only boutique.

How can I be notified of new releases?

Sign up for our newsletter or follow us on social media to hear about new zodiac sign launches, limited editions, and exclusive offers.

Do you offer discounts or promotions?

Yes, we occasionally run seasonal offers. Subscribe to our newsletter to be the first to know.

Are your products sustainable?

We strive to minimise waste by producing all items on-demand (no overstock, no mass waste) and using eco-friendly materials wherever possible.

Are your products suitable for gifts?

Yes. Many customers choose our personalised zodiac mugs and posters as unique gifts. If you’re unsure, you can also purchase a gift card so the recipient can choose their favourite design.